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TA Client Service Manager

A propos de l'entreprise

Eurolux Consulting Ltd
EuroLux Consulting specialises in recruiting experienced professionals for the thriving Luxembourg financial and legal services market. We have a large network of highly skilled professional candidates and we collaborate with some of the highest calibre clients in the market.

Missions & Responsabilités

Our client offers a dynamic working environment, servicing a range of both alternative and traditional fund products. If you have expertise in running a high performing client services function, developing strong relationships with large investment management companies, with a solid knowledge of Transfer Agency, this position could be of interest.
In this role you will focus on ensuring strong client relationships and excellent client service from the Transfer Agency operational teams. You will have the opportunity to develop your knowledge of other Fund Services offerings, such as Fund Administration and Custody, as you will sit in a joint Client Services Department.

• You will liaise with global client service teams to ensure a cohesive client management strategy is in place, and consistency of performance
• You will develop relationships within the TA operational teams so as to ensure consistent and accurate transfer agency operational delivery
• You will handle any complex escalations, coordinating responses and liaising directly with high level stakeholders within your clients
• You will work on product development requests
• You will build up and motivate a great team, communicating with colleagues alongside senior management level clients and intermediaries effectively and positively

Profil et compétences

Possess at least 5 years’ TA operations or client servicing experience, those with a broader background and knowledge of fund administration or custody will gain an advantage
• Have experience of dealing with client service issues, developing strong and effective relationships with senior managers, with an ability to resolve issues swiftly, and a drive for excellence
• Possess excellent communication skills, presentation skills, and ideally other European languages in addition to fluent business level English
• Existing management skills
• The ability to juggle multiple deadlines and priorities

Eurolux Consulting Ltd - Luxembourg (L-1220)
Type de contrat
Type d'emploi
Lieu du poste
  • 196 Rue de Beggen

    L-1220 Luxembourg


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