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Security Operations Center (SOC) Tier 2 Analyst

CDITemps plein

A propos de l'entreprise


IBM is a leading cloud platform and cognitive solutions company. We are the largest technology and consulting employer in the world. For decades, IBM Research has defined the future of IT.

Description du poste

The Security Services Lead - Infrastructure Security Focus” is a key leader role within the Centricity Security contract. Response Responsible for operational governance of infrastructure security services activities and deliverables. The Security services lead will also make sure that IBM is fulfilling its contractual obligations as well as that our internal partners are fulfilling their contractual obligations. He will help in clarifying the contracts, identify potential gaps and work out the necessary improvements. On the long term, he will also help to drive business and security services improvements. He will be responsible of making sure that the Service Level Agreements with our customers are met.
This role does require Overall Security knowledge. This role will be assisted by several SME’s and architects that will bring the in depth Security knowledge
The Security Services Lead is a role in IBM Security Integrated Business Unit (SIBU).
There are currently 52 Security Services delivered to our customers (4 banks) with teams spread over three locations. The teams are based in Brussels, Luxembourg and Poland. This is a key leader role and requires hands on leadership and coordination of the Security activities to serve the aforementioned banks.
Maintain and relationships with internal and external organizations that are providing security services.
Provide oversight and management for operational security activities, processes and polices as required.
Oversee device quality assurance processes and devices transitioning (particularly firewall) to steady state.
Facilitate delivery for critical situations or sensitive projects.
Track, report and resolve quality issues impacting the client.
Participate in root cause analysis for service delivery defects.
Provide proactive analysis and recommendations for operational environment.
Provide continuous improvement through use of service delivery reporting to identify areas of concern in order to develop enhancements where necessary.
Ensure IBM adherence to contractual agreements and agreed upon Standard Operating Procedures.

Compétences requises du profil

General leadership, functional task management, project management and people management skills are required. Ability to work in team and in complex environments is a must. The ideal person will have diplomacy skills and will have a positive attitude in order to identify and implement the appropriate solutions to all challenges encountered.

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Security Operations Center (SOC) Tier 2 Analyst


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